Return Window
You may return eligible items within 30 days of delivery. Unfortunately, we cannot offer refunds or exchanges once this period has passed.
Return Eligibility
To qualify for a return, the following conditions must be met:
- The item must be unused and in its original, unopened packaging.
- The item must be returned in the original shipping box.
- The product must be in the same condition as received, including all components and accessories.
- A receipt or proof of purchase is required.
Restocking Fee
All approved returns are subject to a 25% restocking fee, calculated based on the purchase price of the returned item(s). The restocking fee will be deducted from the refund amount.
Open-Box Returns
Open-box returns may be accepted at Candrone's discretion based on the condition of the equipment.
Approved open-box returns are subject to a 25% restocking fee and may be subject to additional deductions if the product is returned damaged, incomplete, or not in its original condition.
Non-Returnable Items
The following items are not eligible for return:
- Software licenses
- Orders received more than 30 days ago
- DJI Care Refresh and Maintenance Codes
- Downloadable products
Training
Our training courses are eligible for return or refund within 30 days of purchase.
- Online Courses: Eligible for return if less than 30% of the course has been completed.
- In-Person Training: In-person training is valid for scheduling for one year after purchase. Training that is not redeemed within that period will expire and is non-refundable.
Shipping
- Original shipping fees are non-refundable.
- Return shipping costs are the responsibility of the customer and may be deducted from the refund amount.
- If a customer refuses delivery or an order is returned to Candrone after shipment, any applicable return shipping costs may be deducted from the refund amount.
- The applicable 25% restocking fee will also apply to approved returns.
Missing or Damaged Items
Please review your packing list to confirm that all shipped items have been received.
If any items are missing or arrive damaged, please contact our support team at customerservice@candrone.com within 5 business days of delivery.
Refunds
Refund decisions are made solely at Candrone's discretion.
Upon receiving and inspecting your return, we will inform you via email whether your refund has been approved or rejected.
Approved refunds will be processed to the original payment method, except for cash payments, where we will contact you to arrange an alternative refund method.
Refunds may take 3–14 business days to appear in your account, depending on the form of payment.
Any applicable restocking fees, return shipping costs, or other approved deductions will be deducted from the refund amount.
Rejected Returns
If a return does not meet the guidelines outlined in our Return Policy, acceptance of the return is at Candrone's discretion.
If a return is rejected, payment will be required to cover the cost of shipping the order back to you.
How to Make a Return
Please contact customerservice@candrone.com to initiate the return process.
