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I ordered the DJI Mini 4 Pro from Candrone and opted for expedited shipping through their website. Unfortunately, the package was not going to arrive within the expected timeline, and there were no tracking updates for several days, which was frustrating.
However, when I called to bring this up, the Candrone team was incredibly friendly and understanding. They immediately took action, shipped out a fresh new unit, and ensured it arrived within the promised expedited timeframe.
I’m absolutely happy to have worked with them. They turned a stressful situation into a smooth and satisfying experience. Top notch customer service and I wouldn’t hesitate to order from them again!
My drone is fine hasnt flown yet and will never fly untill i get dji to put my care refresh product on it right now its sitying in the wrappers untill then its as you know brand new and it will stay there untill the care refresh that i brought off of you is bound to that drone untill that time that it is insured . But the drone mini 3 pro is absolutely great product thanks Peter.
"I’ve been working with Candrone for about 6 or 7 years now, and in that time, I’ve purchased all my equipment and software from them. As upgrades happen, sometimes connections don’t work, and that’s when I reach out to their tech team through their showroom website.
Recently, I had an issue and got a prompt response from one of their tech members. We connected as scheduled, and Sam was able to resolve the problem—this time, there was more than I could to fix myself!
A big shout-out to Sam Shahin for his support, and also to N Stanca, who was there when I first started and helped me with my purchase. Their dedication has been a huge help over the years, and I appreciate their assistance every time I’ve needed it."
The staff at Candrone are fantastic, knowledgeable and easy to work with. They helped me navigate purchasing a full research set-up for environmental change science, providing thoughtful and helpful suggestions at every step along the way. Delivery and set-up of the equipment was easy and facilitated by their excellent customer service team. I cannot recommend Candrone highly enough.
