DJI Neo Care Refresh (1-year)

The DJI Neo Care Refresh 1-Year Plan gives you added protection if something goes wrong. If your DJI Neo is damaged during normal use or an accident, the plan lets you replace it for a replacement fee instead of paying for a full repair or new purchase.

• Replacement coverage: Up to two replacements within one year, each with a replacement fee.
• Accidental damage: Covers damage from normal use or accidents, which the standard warranty does not.
• Peace of mind: Fly with more confidence on new shoots and in demanding conditions.

Who It's For

• New owners: Protect your new purchase from day one.
• Content creators: Keep shooting after a hard landing.
• Beginner pilots: Learn without worrying about every mistake.

Key Specs

FAQs

How do I activate the plan?
The plan is activated with a DJI Care code and the product must be eligible, for example activated within 48 hours of first use. Contact our team if your product is outside that window.

Does it cover loss or theft?
No. Theft and accidental loss are not covered. Contact our team to confirm what is covered.

Where does it apply?
The plan and product must be purchased and used in the same region. Contact our team to confirm.

Warranty and Returns

This product is covered under the manufacturer's limited warranty. Candrone's standard return and exchange policy applies.

View Candrone's Warranty and Returns Policy

For warranty claims or support, contact our team at 1-888-461-5742 or visit our Contact page.