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Understanding DJI Enterprise Care Service Plan (SP): A Guide for Buyers

Understanding DJI Enterprise Care Service Plan (SP): A Guide for Buyers

DJI Care Canada

Are you considering investing in a DJI Enterprise drone or accessories like the Matrice 350, Matrice 30T, Mavic 3 Enterprise, or Zenmuse L1? If so, you've likely come across the term "SP" or Service Plans in the pricing options. In this post, we'll delve into what these plans entail and how they can benefit you as a drone operator.

What are DJI Service Plans (SP)?

DJI's Service Plans are essentially protection coverage plans tailored for their enterprise drones. These plans are designed to protect your investment from various flight-related accidents, including collisions, water damage, and signal interference. The primary goal is to give drone operators peace of mind, knowing that their expensive equipment is covered for repairs or replacements during the first 12 months from the activation date. However, it's important to note that a deductible applies for each claim.

Types of Service Plans

  1. SP Basic: This is the standard plan included in the base price of the drone. It offers one year of coverage from the activation date and allows for up to two replacements, provided you pay the corresponding fees.

  2. SP Basic 2 year: For some products, the SP Basic can be extended to a two-year coverage, enhancing your protection and extending the peace of mind.

  3. SP Plus (Worry-Free Plus Combo): This is a more comprehensive plan covering the full value of the product. It includes unlimited free repairs within the coverage amount, free replacement of two batteries, and one standard drone maintenance service. Covered components include the aircraft, propellers, gimbal connectors, remote controller, and the intelligent battery station.

DJI Enterprise CAre plan

NOTE: Please consult DJI's official policies for further details.

Replacement Costs

The replacement costs vary depending on the drone model:

  • Matrice 350: $749 / £659 / €699 / AUD $999 per replacement.
  • DJI Mavic 3E: HKD $1,485 / $211 / £149 / €169 / AUD $320 per replacement.
  • DJI Mavic 3T: HKD $2,080 / $320 / £233 / €264 / AUD $437 per replacement.
  • M30: $630 / £535 / €665 / AUD $1,035 per replacement.
  • M30T: $900 / £750 / €890 / AUD $1,410 per replacement.

Why Consider a Service Plan?

Investing in a DJI Enterprise drone is a significant financial commitment. These drones are not just tools but are often integral to business operations, research, or creative projects. The Service Plans offered by DJI provide a layer of financial security and operational continuity. Knowing that your drone is covered for accidental damages or malfunctions can be incredibly reassuring, especially when using these advanced machines in challenging environments mining operations, construction sites, or forestry.

DJI's Service Plans are an essential consideration for anyone investing in their enterprise drones. They offer varying levels of protection to suit different needs and budgets, ensuring that your drone remains operational and protected against unforeseen incidents. Whether you're a surveyor, engineer, or a contract pilot these plans can be a wise addition to your drone investment, safeguarding your equipment and your peace of mind.

Remember, while the upfront cost of a service plan might seem like an added expense, the long-term benefits of having this coverage can far outweigh the initial outlay, especially in the event of an unexpected accident or damage.

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